- All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
- By accepting a quote, you agree to and accept the terms and conditions of boffin web. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
- Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
- Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by boffin web.
- Boffin web will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
- Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
- Any bugs (programming errors) reported during or just after the development does not attract additional charges.
- Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
- Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will boffin web be liable for any delays caused by change in the project brief.
- Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
- Responsive/multi-device compatible web pages are tested on Android Phone and Tablets. If you require testing to be done on any other device, please discuss it in advance.
- If your website/application is not hosted on a Boffin web server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
- Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
- Hosting charges are not included in the quotations unless mentioned otherwise. Boffin Web can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Booffin web will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
- Boffin web generally builds and tests the websites/applications on our own servers or hosted domains. Boffin cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
- All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
- All maintenance packages are for a minimum of 12 months period.
- Maintenance packages are billed annually, however are paid monthly via direct debit on the 1st of every month.
- Packages may include 12 months basic website hosting, email hosting and DNS hosting.
- Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.
- Any extra hours used will be billed separately @ Rupees 500/hour incl GST.
- Support requests need to be sent via email to support@boffinweb.com.
- Any urgent tasks will be charged separately.
- The package is auto renewed every year on its anniversary date.
- Payment has to be made on the 1st of the every month. You can make the payment through Online Mode Credit Card, Debit Card, UPI etc .& Offline Mode Cash and Cheque.
- More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.
- There are absolutely no refunds for any fees related to the monthly maintenance package.
- In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.
- Ongoing term: For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.
- Boffin reserves the right to terminate annual maintenance at any time with written notice to the Client.
- Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.
- It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hostings are disabled or deleted from the server.
- All renewals must be paid by seven working days prior to the expiry date. Boffin web will not be responsible for issues relating to delayed payment.
- Hosting are on shared and non-shared servers hosted via third party providers. Boffin web ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
- Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
- Incase of a malware attack, Boffin reserves the right to delete files on the hosting service without giving any prior notice.
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- All domain registrations and renewals are to be paid in advance.
- Expiration of a domain can result in service disruption and loss of domain.
- Boffin web will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date.
- It is client’s responsibility to renew their domain names with us.
- All invoices and dues must be paid in full before we release the requested domain name.
- Boffin offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.